FAQ's
How long does delivery take?
- All orders are made to order
- Delivery time is typically 10–20 business days
- Timing may vary slightly during peak seasons or customization work
Do you offer Cash on Delivery (COD)?
- No, COD is not available
- All orders must be prepaid to confirm booking
How much payment is required to place an order?
- Local orders require 50% advance payment
- Remaining 50% is paid before dispatch
- International orders require 100% advance payment (including shipping)
What payment methods do you accept?
- Bank Transfer / Bank Deposit
- Debit & Credit Card
How do I confirm my order?
- After payment, share your screenshot on WhatsApp (0321-9267615) for confirmation
- For card payments, our team will verify and contact you if needed
- Orders are only confirmed after payment verification
Do you offer customization?
- Yes, outfits can be customized
- Customers can also request changes via WhatsApp or product customization box
- Additional charges may apply for customization
Can I provide custom measurements?
- Yes, custom measurements are accepted
- Customers must ensure accurate measurements at the time of order
- Any changes due to incorrect measurements may incur extra charge
Do you offer refunds or returns?
- No refunds are offered
- Exchanges are only available in specific cases (see policy)
What if I receive a damaged or incorrect item?
- You must report the issue within 7 days of delivery
- Our team will review and assist with an exchange if eligible
Are international orders exchangeable?
- No, international orders are not eligible for exchange
Are jewelry items exchangeable?
- No, jewellery items are not eligible for return or exchange
How will I receive updates on my order?
- Our team will contact you after order placement for confirmation
- Further updates are shared via WhatsApp
Do you ship internationally?
- Yes, international orders are accepted
- Shipping charges are shared and confirmed via WhatsApp before processing